The Journey Begins
We don't receive wisdom; we must discover it for ourselves after a journey that no one can take for us or spare us.
Marcel Proust

Within the retail banking sector that that is under increasing federal and state oversight, the need to deliver consistent compliance training to thousands of merchants dispersed across the continent leads me to conclude that eLearning can be a major part of the solution.

As a result of my belief, I am preparing for a meeting next week with the Director of Training to propose that we integrate our eLearning into our initial activation training. Currently, our eLearning is offered as a way to train employees who have missed the live initial training and as a supplement to the live training. I feel that the eLearning can be used to consistently train all new merchant employees first and then the follow-up live training can then be used to engage the learners in practice activities and tutoring for those who need help with questions, doubts, fears, or misunderstandings. The system I propose would be similar to the concept of flipped teaching in the corporate setting.

Why do I think this way? As a an expert corporate trainer, I have had the pleasure of training hundreds of classes spanning a wide variety of topics spanning human resources, sales, leadership, computer technology, safety, and compliance. As an expert in eLearning design, I have also produced dozens of self paced, interactive, web based courses. With both live classroom and eLearning classes, I have experienced the strengths and limitations of each mode.

As a classroom teacher, I have discovered that variation can occur between two 'identical' classes. Since students can affect the flow and speed of a live class, I have had some classes ending without covering all required topics. Such variance can't be tolerated with training designed to educate the learner regarding state and federal regulations.

With eLearning, variation does not take place. Two individuals (or a million) on opposite sides of the planet can take the same eLearning and experience the same words, narration, learning interactions, and testing. Consistency and the lack of geographic restrictions are two of the major advantages of eLearning and are two major requirements for compliance training within my company. This observed match is why I think that eLearning should be a preferred method for compliance training.


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